At Orcaid Pakistan, we aim to provide high-quality products and a smooth shopping experience. If you are not satisfied with your purchase, we offer an easy return and replacement process.
7-Day Return Policy
You can request a return or replacement within 7 days of receiving your order if:
The product is damaged
You received the wrong item
The product has a manufacturing defect
Conditions for Return
To be eligible for a return:
Product must be unused and in original condition
All original packaging, accessories, and tags must be included
Proof of purchase (order ID or receipt) is required
Non-Returnable Items
The following items are not eligible for return:
Used or damaged products (by customer)
Products without original packaging
Items returned after 7 days
Return Process
Contact our support team via WhatsApp, email, or phone
Provide your order number and issue details
Share product images (if damaged/defective)
Our team will guide you through the return process
Replacement Policy
Once your return is approved, we will replace the product
Replacement will be delivered within 3–5 working days
Refund Policy
Refunds are only processed if replacement is not available
Refund will be issued via bank transfer or original payment method
Processing time: 5–7 working days
Shipping Charges
If the issue is from our side (damaged/wrong item), we cover return shipping
Otherwise, shipping charges may apply
Need Help?
If you have any questions, feel free to contact our support team:
