At Orcaid Pakistan, our goal is to provide high-quality home appliances along with excellent customer service. Below are some commonly asked questions to guide you:
1. Orders & Delivery
Does Orcaid Pakistan deliver nationwide?
Yes, we offer delivery across all major cities in Pakistan, including Lahore, Karachi, Islamabad, Gujranwala, and many more.
How long does delivery take?
Delivery usually takes:
3–5 working days for major cities
5–7 working days for remote areas
Can I track my order?
Yes! Once your order is dispatched, you will receive a tracking number via SMS or email to monitor your shipment.
2. Products & Quality
Do your products come with a warranty?
Yes, all our appliances (such as washing machines and air coolers) come with a warranty. Typically, we provide a 1-year motor warranty along with technical support. Full details are available on the product page.
Are your appliances energy efficient?
Yes, our products are designed with modern technology to ensure efficient performance, even on low voltage, helping you save electricity.
Are spare parts available?
No, we don’t provide spare parts for our products. You can contact our support team if you need any replacement parts.
3. Payments & Refunds
What payment methods do you accept?
We accept multiple payment options, including:
Cash on Delivery (COD)
Bank Transfer
Easypaisa / JazzCash
What should I do if I receive a damaged product?
We perform strict quality checks before shipping. However, if your product arrives damaged, please contact our support team within 24 hours and share photos or videos for quick assistance.
Are spare parts available?
No, we don’t provide spare parts for our products. You can contact our support team if you need any replacement parts.
